Refund policy

At Kivra (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through kivra.co.in.

Kivra is marketed and operated by AR-C Corporation.

By accessing or using our Website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect information such as:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Account details, where applicable

Order & Transaction Information

We may collect information related to your purchases, including:

  • Order details and history
  • Products purchased
  • Order confirmations
  • Payment status
  • Transaction-related information

Payment Information: We do not store your complete debit card, credit card, or banking credentials. Payments are processed securely through trusted third-party payment service providers.

Device & Website Usage Information

When you browse our Website, certain information may be collected automatically, including:

  • IP Address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Website usage information
  • Cookies and analytics data

2. How We Use Your Information

The information collected may be used to:

  • Process and fulfil your orders
  • Arrange product delivery
  • Process payments securely
  • Send order confirmations and shipping updates
  • Respond to customer enquiries
  • Provide customer support
  • Improve our products, services, and Website
  • Enhance your shopping experience
  • Detect and prevent fraudulent or unauthorised activity
  • Meet applicable legal and regulatory requirements

3. Sharing of Information

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Website hosting providers
  • Technical and IT service providers
  • Customer support providers
  • Analytics and service providers
  • Government authorities or law enforcement agencies where required by law

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

4. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to:

  • Improve Website functionality
  • Remember user preferences
  • Understand Website traffic
  • Improve browsing experience
  • Analyse Website performance

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features.

5. Data Security

We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable precautions, absolute security cannot be guaranteed.

6. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where applicable
  • Ask how your information is collected and processed

To exercise any applicable rights, please contact us using the details provided below.

7. Third-Party Websites & Services

Our Website may contain links to third-party websites, services, or platforms.

Kivra does not control or take responsibility for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before sharing personal information with them.

8. Children's Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Complete and maintain transaction records
  • Provide customer support
  • Resolve disputes
  • Prevent fraud
  • Meet legal, tax, accounting, and regulatory obligations

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

Any changes will be published on this page with an updated “Last Updated” date. Continued use of the Website after changes are posted indicates acceptance of the revised policy, subject to applicable law.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Brand Name: Kivra
Marketed & Operated By: AR-C Corporation
Website: kivra.co.in
Email: Support@kivra.co.in
GSTIN: 07BOOPT3804C1ZW

Registered Address:
Block B, Mangolpuri, North West Delhi – 110083, India

By using Kivra, you acknowledge that you have read and understood this Privacy Policy.

AR-C Corporation
Address - Block B, Mangolpuri, North West Delhi - 110083
GSTIN - 07BOOPT3804C1ZW