Shipping policy

Thank you for choosing Kivra. This Shipping Policy explains how we process, dispatch, and deliver orders placed through kivra.co.in.

By placing an order through our Website, you agree to the terms outlined below.

1. Business Information

Brand Name: Kivra
Marketed & Operated By: AR-C Corporation
Website: kivra.co.in
Email: Support@kivra.co.in
GSTIN: 07BOOPT3804C1ZW

Registered Address:
Block B, Mangolpuri, North West Delhi – 110083, India

2. Order Processing

Once an order is received, we may verify the order and customer details before dispatch.

Orders are generally processed within 1–3 business days after successful confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

During festivals, promotional campaigns, or periods of high order volume, processing may take longer than usual.

3. Order Confirmation

After placing an order successfully, customers may receive confirmation through:

  • Email
  • SMS
  • Phone call
  • WhatsApp, where available

Customers are responsible for providing accurate:

  • Full name
  • Complete delivery address
  • Mobile number
  • Email address

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

4. Shipping & Delivery

Kivra delivers products to most serviceable locations across India through trusted courier and logistics partners.

The estimated delivery period is generally 3–10 business days after dispatch, depending on:

  • Delivery location
  • Product availability
  • Courier partner serviceability
  • Operational conditions
  • Weather conditions
  • Other unforeseen circumstances

Delivery timelines are estimates and are not guaranteed.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible products, orders, and serviceable locations.

We reserve the right to restrict or disable COD for:

  • Certain PIN codes or delivery locations
  • High-value orders
  • Customers with repeated order refusals or cancellations
  • Locations where COD is not supported by our courier partners

6. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the order is placed.

Kivra may offer free shipping or promotional shipping offers on selected products or during specific campaigns.

Shipping charges and promotional offers may be changed or withdrawn without prior notice.

7. Delivery Attempts

Our courier partners may make multiple attempts to deliver your order before returning the shipment.

Customers are requested to remain available during the expected delivery period and respond to courier communications when required.

If delivery cannot be completed due to customer unavailability or other customer-related reasons, the shipment may be returned to us.

8. Order Tracking

Once an order has been dispatched, tracking information may be shared with the customer where available.

Customers can use the tracking details provided to monitor their shipment or contact our support team for assistance.

Please note that tracking information may take some time to become active after dispatch.

9. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Courier delays
  • High-volume sale periods
  • Remote or difficult-to-reach locations

We appreciate your patience and understanding in such circumstances.

10. Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping information.

Kivra will not be responsible for delays or failed deliveries caused by incorrect or incomplete information, including:

  • Incorrect recipient name
  • Wrong or incomplete address
  • Invalid mobile number
  • Incorrect PIN code

If an order is returned due to incorrect information provided by the customer, additional shipping charges may apply for re-dispatch.

11. Undelivered Orders

An order may be returned to us if:

  • The customer is unavailable during delivery attempts.
  • The delivery address is incorrect or incomplete.
  • The delivery is refused without a valid reason.
  • The courier partner is unable to complete delivery.

Depending on the circumstances, the order may be cancelled or re-dispatched after confirmation with the customer. Additional shipping charges may apply where applicable.

12. Damaged Shipments

If your package appears visibly damaged at the time of delivery, we recommend taking clear photographs or a video of the package before opening it.

If the product is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

13. Multiple-Product Orders

If an order contains multiple products, items may be shipped separately depending on:

  • Product availability
  • Warehouse location
  • Shipping arrangements

Separate tracking details may be provided where applicable.

14. Delivery Limitations

Certain remote, restricted, or difficult-to-access locations may require additional delivery time.

Some products may also have delivery restrictions based on the destination or courier serviceability.

15. Force Majeure

Kivra will not be responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including:

  • Floods
  • Earthquakes
  • Fires
  • Pandemics
  • Government regulations or restrictions
  • Labour strikes
  • Civil unrest
  • Transportation failures
  • Internet or communication disruptions
  • Other unforeseen events

16. Customer Responsibilities

Customers are expected to:

  • Provide complete and accurate delivery information.
  • Respond to courier communications when necessary.
  • Be reasonably available to receive their orders.
  • Inspect packages upon delivery where possible.
  • Report delivery-related issues promptly.

17. International Shipping

Currently, Kivra ships within India only, unless international shipping is specifically offered on the Website.

18. Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes in our business operations, services, or applicable requirements.

The latest version will be published on this page with an updated “Last Updated” date.

19. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact us:

Brand Name: Kivra
Marketed & Operated By: AR-C Corporation
Website: kivra.co.in
Email: Support@kivra.co.in
GSTIN: 07BOOPT3804C1ZW

Registered Address:
Block B, Mangolpuri, North West Delhi – 110083, India

Thank you for shopping with Kivra. We appreciate your trust and look forward to serving you.