Terms of service

Welcome to Kivra (“Website,” “we,” “our,” or “us”). By accessing, browsing, or using kivra.co.in, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please discontinue use of the Website.

1. Business Information

Kivra is an online shopping platform offering a range of consumer products.

The Website is marketed, managed, and operated by AR-C Corporation.

Brand Name: Kivra
Business Name: AR-C Corporation
Website: kivra.co.in
Email: Support@kivra.co.in
GSTIN: 07BOOPT3804C1ZW

Registered Address:
Block B, Mangolpuri, North West Delhi – 110083, India

2. Acceptance of Terms

By accessing the Website, placing an order, or using any service offered through the Website, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

3. User Eligibility

To purchase products through our Website, you must:

  • Be at least 18 years of age; or
  • Use the Website under the supervision of a parent or legal guardian.

You agree that all information provided while placing an order or creating an account is accurate, complete, and current.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on the Website are accurate.

However:

  • Product colours may differ depending on your device or screen settings.
  • Product packaging or branding may change due to manufacturer or supplier updates.
  • Minor differences may exist between product images and the actual product delivered.

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

Prices, offers, discounts, and promotions may be changed or withdrawn without prior notice.

Applicable taxes and shipping charges, where applicable, will be displayed during checkout.

Kivra reserves the right to correct any pricing, typographical, technical, or listing errors.

6. Orders & Acceptance

Placing an order through the Website does not automatically guarantee acceptance of the order.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Delivery restrictions
  • Incorrect or incomplete customer information
  • Technical or system-related errors

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method.

7. Payment Methods

Payment methods available at checkout may include:

  • Cash on Delivery (COD)
  • UPI
  • Debit cards
  • Credit cards
  • Net banking
  • Digital wallets

Orders are processed after successful payment confirmation or, where applicable, COD verification.

8. Cash on Delivery

Cash on Delivery may be available for selected products, orders, and serviceable locations.

We reserve the right to restrict or disable COD for certain customers, locations, or orders, including where there have been repeated order refusals, unsuccessful deliveries, or other risk factors.

9. Shipping & Delivery

Orders are processed and dispatched within the timelines specified on our Website.

Delivery is handled through third-party courier and logistics partners.

Delivery times may vary based on:

  • Delivery location
  • Product availability
  • Courier serviceability
  • Weather conditions
  • Public holidays
  • Operational delays
  • Circumstances beyond our reasonable control

Any delivery timeframe displayed is an estimate and is not guaranteed.

10. Order Tracking

Where tracking is available, customers may receive shipment updates through email, SMS, WhatsApp, or other available communication channels.

Tracking details are generally provided once the order has been dispatched and the courier partner has generated the tracking information.

11. Returns

Eligible products may be returned in accordance with our Return & Refund Policy.

Returned products should generally:

  • Be unused and in their original condition.
  • Include original packaging, labels, manuals, and accessories where applicable.
  • Meet the applicable return eligibility requirements.

Products damaged through misuse, alteration, negligence, or improper handling by the customer may not qualify for return.

12. Refunds

Approved refunds will be processed according to our Return & Refund Policy.

Refund timelines may depend on:

  • Original payment method
  • Payment gateway processing time
  • Bank or financial institution processing time

For COD orders, customers may be required to provide valid bank or UPI details for eligible refunds.

13. Order Cancellation

Orders may generally be cancelled before dispatch, subject to our cancellation procedures.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund will be processed according to our applicable refund policy.

14. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information.
  • Provide a complete and correct shipping address.
  • Provide a valid mobile number and email address.
  • Accept confirmed orders at the provided delivery address.
  • Use the Website only for lawful purposes.
  • Avoid interfering with or misusing the Website or its services.

15. Prohibited Activities

Users must not:

  • Attempt unauthorised access to the Website or its systems.
  • Upload viruses, malware, or other harmful software.
  • Use bots, scripts, or automated systems without permission.
  • Copy, reproduce, distribute, or commercially exploit Website content without written permission.
  • Engage in fraudulent, deceptive, or unlawful activities.
  • Provide false or misleading information.

We reserve the right to restrict or terminate access to the Website where these Terms are violated.

16. Intellectual Property

All Website content, including logos, branding, graphics, images, product descriptions, text, layouts, designs, software, and other materials, is owned by or licensed to Kivra / AR-C Corporation, unless otherwise stated.

Unauthorised copying, reproduction, modification, distribution, or commercial use of Website content is prohibited.

17. Third-Party Services

The Website may use third-party services such as:

  • Payment gateways
  • Courier and logistics providers
  • Hosting services
  • Analytics providers
  • Technical service providers

Kivra is not responsible for interruptions, delays, or issues caused solely by third-party services beyond our reasonable control.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Kivra and AR-C Corporation shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of the Website or its services.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable law.

19. Disclaimer

We make reasonable efforts to maintain accurate and updated information on the Website. However, we do not guarantee that:

  • The Website will always be available.
  • The Website will operate without errors.
  • Services will remain uninterrupted.
  • All products listed will always be available.
  • Product information will always be completely error-free.

All products are subject to availability.

20. Privacy

The collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using the Website, you acknowledge the practices described in our Privacy Policy.

21. Force Majeure

Kivra shall not be responsible for delays or failures in performing its obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Public health emergencies
  • Internet or communication failures
  • Courier disruptions
  • Labour strikes
  • War or civil unrest
  • Transportation failures
  • Other unforeseen circumstances

22. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from these Terms or the use of the Website shall be subject to the jurisdiction of the competent courts in Haryana, India, subject to applicable law.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, policies, or applicable legal requirements.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after any changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Contact Us

For questions or concerns regarding these Terms of Service, please contact us:

Brand Name: Kivra
Marketed & Operated By: AR-C Corporation
Website: kivra.co.in
Email: Support@kivra.co.in
GSTIN: 07BOOPT3804C1ZW

Registered Address:
Block B, Mangolpuri, North West Delhi – 110083, India

By accessing Kivra, using our Website, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.